Curiosity got the best of one of our readers, Jessica, and she wanted to find out Amazon.com’s official response to the hoopla we mentioned yesterday. She e-mailed us this response she received:
From: Amazon.com Customer Service <firstname.lastname@example.org>
Date: Tue, Apr 14, 2009 at 3:21 PM
Subject: Your Amazon.com Inquiry
To: Jessica Shook
This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.
It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.
Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.
Thanks for contacting us. We hope to see you again soon.
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Comments:To whom it may concern,
I am deeply concerned about your company’s policy towards perceived adult topics. I request that you be consistent in your policy: American Psycho, both the film and movie, features grotesquely sexually explicit and violent content, and though heterosexual, I believe that it can be just as damaging and certainly should be considered to be of an adult nature, if not more so as some of the feminist and homosexual material you’ve also “redistributed” through your policy. Should you feel this is somehow an unreasonable request, I ask then that you reconsider your policy on so called “adult” material. It should either be consistent, or it should be completely scrapped all together until a better policy can be created.
Thank you for your time and consideration,